FAQs

We accept a variety of secure payment methods, including cash on delivery (COD), bank transfers, and major debit/credit cards. Online payment options may vary depending on your location.

Customer satisfaction is our top priority. If you receive a damaged, expired, or incorrect item, please contact us within 3 days of delivery. We will review your request and arrange a replacement or refund as per our return policy. Products must be unused and in their original packaging.

Yes, you can change or cancel your order before it has been shipped. Once the order is dispatched, changes or cancellations are no longer possible. To modify your order, please contact our customer service team as soon as possible.

To maintain freshness and flavor, please store dry products in a cool, dry place, away from sunlight and moisture. Refrigerate or freeze perishable items as indicated on the packaging.

Orders within major cities are typically delivered within 2 - 4 working days, while deliveries to remote areas may take up to 5 - 7 working days. You’ll be notified once your order has been dispatched.

Yes! Haramain Foods delivers across Pakistan through trusted courier services. Delivery times may vary depending on your city or region, but we always strive to get your products to you as quickly and safely as possible.

After your order is confirmed and shipped, you will receive a tracking number via SMS or email. You can use this number to track your order status on our delivery partner’s website or contact our support team for assistance.

Our customer care team is always happy to help. You can reach us by phone at +92 301 2817535, by email at info@haramainfoods.com, or through our Contact Us page on the website.

Yes, we cater to bulk and wholesale inquiries for restaurants, retailers, and distributors. Please contact our sales team at info@haramainfoods.com or call +92 301 2817535 for details and pricing.