FAQ

Visit haramainfoods.com, browse our products, add items to your cart, and complete checkout. It's quick and easy!

Yes! You can also place orders directly via WhatsApp. Our team will confirm availability and process your order manually.

There is no minimum order requirement, though free shipping may apply above a certain amount.

Absolutely. You can add as many products as you like to a single order.

Contact us via WhatsApp to check availability and arrange a pre-order for restocking items.

We accept Cash on Delivery (COD), bank transfer, EasyPaisa, JazzCash, and online card payments at checkout.

COD is available in most cities across Pakistan. Availability in remote areas may vary — contact us to confirm.

Yes. Our checkout is secured with SSL encryption and powered by Shopify's trusted payment infrastructure.

Currently we do not offer installment plans. Full payment is required at checkout or on delivery.

Yes, an order confirmation is sent to your email automatically after purchase.

We deliver nationwide across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, Faisalabad, and more.

Standard delivery takes 3–5 business days. Major cities may receive orders in 2–3 days.

Yes, free shipping is available on qualifying orders. Check our website for the current threshold.

A tracking number will be shared via SMS or email once your order is dispatched.

We work with reliable courier partners to ensure safe and timely delivery across Pakistan.

Delays can occasionally occur due to courier issues or remote locations. Contact us and we'll follow up with the courier on your behalf.

Currently we ship within Pakistan only. International shipping may be available in the future — stay tuned.

Returns are accepted within 7 days of delivery for damaged, defective, or incorrect items. Products must be unused and in original packaging.

Contact us via WhatsApp or email with your order number and clear photos of the issue within 48 hours of receiving your order.

Refunds are processed within 5–7 business days after the return is approved.

Yes, exchanges are possible for damaged or incorrect items subject to stock availability.

We're sorry to hear that! For quality or taste concerns, please contact us — we'll do our best to find a fair resolution.

Yes. Every Haramain Foods product is free from artificial additives, preservatives, colors, and synthetic ingredients.

Yes, all our products are Halal and sourced in accordance with Islamic dietary guidelines.

We source from trusted, verified suppliers who follow authentic and traditional harvesting and production methods.

Yes. Our honey is raw, unfiltered, and unpasteurized to preserve natural enzymes, antioxidants, and nutrients.

We offer Sidr honey, wildflower honey, and other varieties. Check our website for current stock.

Yes, our Kalonji (black seed) oil is cold-pressed to retain full potency and nutritional value.

Yes. Our oils are 100% pure with no blending, dilution, or additives.

Some products may contain natural allergens. Please read individual product labels carefully or contact us for specific allergen information.

Yes. All products are clearly labeled with manufacturing and best-before dates.

We source directly from verified suppliers and maintain strict quality checks. Authenticity is our core promise.

No. Our products are natural foods and supplements — not medicines. Always consult a qualified healthcare professional for medical conditions.

Most products are suitable for children in age-appropriate amounts. Honey should not be given to children under 1 year of age. Consult your doctor for specific guidance.

We recommend consulting your doctor before using any supplement during pregnancy or while breastfeeding.

A common traditional dosage is 1 teaspoon daily. However, we strongly recommend consulting a qualified healthcare professional for personalized advice. This is not medical guidance.

Store in a cool, dry place away from direct sunlight. Some products may require refrigeration after opening — always check the label.

Yes! Crystallization is a natural process and a sign of pure, raw honey. Gently warm the jar in warm water to re-liquefy it. Do not microwave.

Shelf life varies by product and is printed on each label. Honey has an exceptionally long shelf life when stored properly.

Yes, we offer curated bundles and gift sets. Check our website or contact us for current options.

We run seasonal promotions and offer discount codes via our newsletter and social media. Follow us to stay updated.

Contact us to learn about any ongoing loyalty offers or repeat customer benefits.

Yes! Bulk and wholesale buyers receive special pricing. Contact us directly for a quote.

Yes, we welcome wholesale and B2B inquiries from retailers, pharmacies, health stores, and restaurants.

Contact us via WhatsApp or email with your business details and requirements. Our team will get back to you promptly.

Minimum quantities vary by product. Contact us for a detailed wholesale price list.

Reach us via WhatsApp, email, or the contact form on our website. We respond within 24 hours on business days.

Our team is available Saturday–Thursday, 9 AM – 6 PM PKT.

We currently operate online only, delivering directly to your door across Pakistan.

We take all complaints seriously. Please contact us with your order details and we'll resolve the issue as quickly as possible.

Yes! We encourage honest reviews. You can leave a review on the product page after purchase.